سياسة الشحن

### SHIPPING & DELIVERY POLICY

Thank you for choosing China Oud. We are committed to delivering our premium, investment-grade Kynam and Hainan Chonlou agarwood products to our global VIP clients and business partners with the highest level of security and efficiency.

#### 1. Handling & Processing Time
* **Standard Premium Products:** Orders are typically processed and prepared for shipment within 2–4 business days.
* **100g+ Bulk Batches & Custom Hand-Cut Orders:** For large wholesale orders, premium packaging, or specialized manual cutting (such as needle-silk preparation), please allow 5–7 business days for meticulous quality inspection and moisture-control sealing before dispatch.

#### 2. Shipping Methods & Estimated Delivery Time
We partner exclusively with top-tier international express couriers (DHL, FedEx, and specialized global air freight lines) to ensure safe transit of high-value cargo. All shipments include premium tracking numbers.

* **Middle East (GCC Region - Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, Oman):** 5–9 business days via Premium Express.
* **Africa & Other International Destinations:** 7–12 business days.

#### 3. Shipping Rates
* **Complimentary Premium Shipping:** We offer Free Insured Express Shipping for all flagship bulk orders (including 100g+ batches) and premium collections.
* **Standard Shipping:** For custom sample requests or smaller orders, shipping rates will be calculated automatically at checkout based on the package weight and destination.

#### 4. Customs, Duties, and Taxes (Important for High-Value Cargo)
* Our heritage factory ensures all international shipments are accompanied by proper commercial invoices and botanical description documentation to facilitate smooth customs clearance.
* **Please Note:** International shipments may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient. For major B2B orders in the GCC region, we recommend coordinating with your local customs clearance agent, or contacting our sales team at info@agarwoodoud.top to discuss specific logistics arrangements.

#### 5. Order Tracking & Delivery Security
Once your order is dispatched, a confirmation email containing your DHL/FedEx tracking link will be sent automatically. A signature is strictly required upon delivery for all high-ticket sinking agarwood shipments to ensure maximum security.